Freight Delivery Policy

Effective Date: May 22, 2026

Proxima Tech Store, a trade name of Domeva Retail, LLC ("Company," "we," "us," or "our"), offers freight shipping for certain oversized, heavy, high-value, or specialty products that cannot be shipped through standard parcel carriers.

Please review this Freight Delivery Policy carefully before purchasing products that require freight delivery.

1. Freight Delivery Overview

Certain products sold by Proxima Tech Store may ship via freight carriers rather than traditional parcel services.

Examples include:

Saunas
Massage chairs
Fitness equipment
Server racks
Large electronics
Mobility devices
Furniture
Oversized equipment
Other large or heavy products

Freight shipments operate differently from standard ground shipping and may require customer coordination before delivery can be completed.

2. Delivery Scheduling

Most freight carriers will contact customers directly to arrange a delivery appointment once the shipment arrives at the destination terminal.

Customers are responsible for:

Providing accurate contact information
Monitoring voicemail and email communications
Responding promptly to carrier communications
Scheduling delivery appointments
Ensuring an adult is available to receive the shipment

Failure to coordinate delivery may result in:

Storage fees
Re-delivery fees
Return freight charges
Carrier administrative fees
Order cancellation fees
Restocking fees

Any additional fees incurred due to missed appointments or customer-caused delays may be the responsibility of the customer.

3. Standard Freight Delivery Service

Unless otherwise stated on the product page, freight deliveries are generally provided as:

Curbside Delivery Only

Curbside delivery means the carrier will deliver the shipment to the nearest accessible ground-level location such as:

Driveway
Curb
Loading area
Front entrance

The carrier generally will not:

Enter the home
Enter a garage
Enter a business
Carry products inside
Carry products upstairs
Assemble products
Remove packaging
Install products
Dispose of packaging materials

Delivery services beyond curbside delivery may be available through certain carriers for additional fees and must typically be arranged in advance.

4. Optional Freight Services

Depending on the manufacturer, carrier, and destination, optional services may be available, including:

Threshold delivery
Room-of-choice delivery
White-glove delivery
Assembly services
Packaging removal
Stair carries
Lift-gate service

Availability and pricing vary by carrier and location.

Additional charges may apply.

5. Delivery Access Requirements

Customers are responsible for ensuring that the delivery location is accessible.

This includes:

Driveway access
Gate access
Adequate unloading space
Elevator availability
Loading dock access where applicable
Clearance for large products

Additional fees may apply for:

Remote locations
Limited-access areas
Rural routes
Ferry-serviced locations
Construction zones
Restricted-access communities
Special equipment requirements

Customers are responsible for notifying us of known delivery restrictions before shipment.

6. Inspection Upon Delivery

Customers must inspect freight shipments immediately upon delivery and before signing any delivery receipt.

Inspect for:

Visible damage
Torn packaging
Crushed cartons
Water damage
Missing items
Signs of mishandling

If visible damage exists:

Photograph all damage
Photograph packaging
Note the damage on the carrier delivery receipt
Obtain a copy of the signed delivery receipt
Contact Proxima Tech Store within 24 hours

Customers should not sign delivery documents as "clear" or "undamaged" if damage is visible.

Failure to properly document visible freight damage may affect claim eligibility.

7. Concealed Damage

Concealed damage refers to damage discovered after delivery that was not visible during inspection.

If concealed damage is discovered:

Retain all original packaging materials
Photograph the product and packaging
Stop using the product
Contact Proxima Tech Store within 48 hours of delivery

Concealed damage claims are subject to:

Carrier rules
Manufacturer requirements
Freight claim deadlines
Inspection procedures

Approval of concealed damage claims is not guaranteed and may depend on the documentation provided.

8. Refused Deliveries

Customers may refuse delivery only when:

Significant shipping damage is present
Incorrect products are delivered
Carrier error has occurred

Customers may be responsible for:

Return freight charges
Restocking fees
Storage fees
Re-routing fees
Administrative fees

for refused deliveries not caused by verified shipping damage or carrier error.

Orders refused without valid cause may be treated as standard returns under our Returns & Refund Policy.

9. Failed Delivery Attempts

If delivery cannot be completed due to customer-related circumstances, additional fees may apply.

Examples include:

Missed appointments
No adult available
Inaccessible delivery location
Incorrect address information
Customer refusal without valid cause

Customers may be responsible for all resulting carrier charges.

10. Freight Transit Times

Estimated freight transit times are provided for informational purposes only.

Transit times are not guaranteed.

Delays may occur due to:

Weather events
Carrier scheduling
Terminal congestion
Supply chain disruptions
Labor shortages
Manufacturer processing delays
Holidays
Force majeure events

Proxima Tech Store is not responsible for delays beyond our reasonable control.

11. Ownership & Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery by the carrier.

Signed delivery receipts, carrier records, photographs, tracking information, GPS confirmation, freight inspection reports, and delivery documentation may be used to verify successful delivery and fulfillment.