Shipping Policy

Effective Date: May 19, 2026

At Proxima Tech Store ("Company," "we," "us," or "our"), we are committed to providing a transparent, reliable, and efficient shipping experience. This Shipping Policy explains how orders are processed, shipped, delivered, and handled when you purchase products through proximatechstore.com ("Website").

By placing an order through our Website, you agree to this Shipping Policy.

1. Shipping Destinations

Domestic Shipping

We currently ship to addresses located within the Continental United States.

International Shipping

At this time, we do not offer international shipping.

Shipping availability may expand in the future.

2. Shipping Costs

Standard Shipping

Free standard shipping is offered on eligible products shipped within the Continental United States.

Freight & Specialty Deliveries

Certain oversized, heavy, or specialty products may require:

• Freight Delivery
• Threshold Delivery
• Inside Delivery
• White Glove Delivery

Delivery services vary by product, supplier, carrier, and destination.

Additional delivery charges, if applicable, will be displayed during checkout.

No Hidden Fees

All known shipping-related charges are disclosed before order completion.

3. Order Processing

Processing Time

Orders are generally processed within 1–2 business days.

Business days exclude weekends and holidays.

Order Cut-Off

Orders placed before 8:00 PM EST may begin processing the same business day.

Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next business day.

Processing times may vary due to:

• supplier inventory availability
• seasonal demand
• weather events
• freight scheduling
• manufacturer delays

4. Estimated Delivery Times

Most orders arrive within:

5–12 business days

Delivery times vary depending on:

• product category
• warehouse location
• freight requirements
• carrier schedules
• destination

Certain products may require additional transit time.

Delivery Disclaimer

All delivery dates are estimates only and are not guaranteed.

Delays may occur due to:

• weather
• freight carrier delays
• supply chain disruptions
• inventory shortages
• natural disasters
• labor disruptions
• acts beyond our reasonable control

Proxima Tech Store is not responsible for carrier or supplier delays beyond our control.

5. Shipping Carriers

We utilize a variety of trusted carriers, including:

• UPS
• FedEx
• USPS
• Freight carriers
• White glove delivery providers

Carrier selection is determined by product requirements and destination.

Split Shipments

Orders containing multiple items may ship separately and arrive on different dates.

6. Order Tracking

Once your order ships, you will receive:

• tracking information
• carrier details
• shipment confirmation

Tracking information may take up to 48 hours to become active after shipment.

7. Freight Deliveries & Large Products

The following products commonly ship via freight:

• Massage chairs
• Saunas
• Treadmills
• Server racks
• Fitness equipment
• Large electronics
• Oversized furniture

Freight Inspection Requirement

Customers must inspect freight shipments before signing the delivery receipt.

If visible damage exists:

• note all damage on the carrier paperwork
• take photographs
• refuse only the damaged item when possible
• contact us immediately

Failure to note visible freight damage may affect available carrier claims and remedies.

Delivery Appointments

Many freight carriers require delivery appointments.

Customers are responsible for:

• providing accurate contact information
• responding to carrier scheduling requests
• being available during scheduled delivery windows

Missed appointments may result in additional carrier fees.

Curbside Delivery Notice

Unless specifically stated otherwise on the product page, freight deliveries are generally curbside delivery only.

Customers are responsible for moving products inside the property and arranging any necessary assistance.

8. Lost, Delayed, or Stolen Shipments

Delayed Shipments

If your shipment exceeds the estimated delivery timeframe, please contact us.

We will assist with carrier investigations when appropriate.

Lost Packages

If a shipment appears lost, we may:

• initiate a carrier investigation
• verify delivery records
• request additional customer information

Delivered but Not Received

If tracking indicates delivery but the package cannot be located:

• verify the shipping address
• check with neighbors or building management
• contact the carrier

Proxima Tech Store is not responsible for theft occurring after confirmed delivery.

9. Damaged or Incorrect Shipments

Customers must inspect shipments immediately upon arrival.

Any damaged, defective, incomplete, or incorrect shipment must be reported within 48 hours of delivery.

Please provide:

• photos of the product
• photos of packaging
• photos of shipping labels
• a description of the issue

10. Address Accuracy

Customers are responsible for ensuring shipping information is accurate before checkout.

If a shipment is returned due to:

• an incorrect address
• incomplete address information
• delivery refusal
• failure to coordinate delivery

additional shipping charges may apply.

11. Returns, Exchanges & Refunds

Returns and exchanges are governed by our Returns & Refund Policy.

Return Window

Eligible returns and exchanges may be requested within 30 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless:

• the product was damaged
• the product was defective
• the wrong item was shipped

Restocking Fees

Approved non-defective returns may be subject to restocking fees of up to 25% of the purchase price, depending on:

• supplier requirements
• product category
• manufacturer policies
• condition of returned merchandise

Refund Processing

Approved refunds are generally issued within 7 business days after the returned item has been received and inspected.

Financial institutions may require additional processing time.

12. Order Cancellations

Orders may be canceled before shipment processing begins.

Orders that have already shipped cannot be canceled and must follow the return process.

Refused shipments may incur:

• return shipping charges
• freight charges
• restocking fees
• supplier-imposed fees

13. Supplier Fulfillment & Inventory

As a dropshipping retailer, many products are fulfilled directly by manufacturers, distributors, and third-party warehouses.

Inventory levels, processing times, and shipping schedules may occasionally vary.

We reserve the right to:

• cancel unavailable items
• substitute comparable shipping methods
• adjust delivery estimates when necessary

14. Contact Information

Proxima Tech Store
8735 Dunwoody Place Ste R
Atlanta, GA 30350
USA

Email: support@proximatechstore.com
Phone: 470-264-4971

Customer Support Hours:

Monday – Sunday
8:00 AM – 7:00 PM EST

15. Policy Updates

We reserve the right to update this Shipping Policy at any time.

Changes become effective immediately upon posting to the Website.

Continued use of the Website constitutes acceptance of any revised terms.