Effective Date: May 22, 2026

Proxima Tech Store, a trade name of Domeva Retail, LLC ("Company," "we," "us," or "our"), is committed to providing quality products and excellent customer service. Many products sold through our Website include manufacturer warranties designed to protect customers against defects in materials or workmanship under normal use.

Please read this Warranty Policy carefully before making a purchase.

1. Manufacturer Warranties

Most products sold by Proxima Tech Store are covered by the original manufacturer's warranty, where applicable.

Warranty coverage, duration, exclusions, limitations, remedies, and claim procedures vary by manufacturer and product category.

Manufacturer warranties may include:

• Limited parts coverage
• Limited labor coverage
• Repair services
• Replacement services
• Technical support
• Product-specific warranty benefits

Warranty eligibility and coverage determinations are made solely by the manufacturer in accordance with its published warranty terms and conditions.

Customers are encouraged to review product-specific warranty information before purchasing.

2. Proxima Tech Store Warranty Limitations

Unless explicitly stated otherwise on a product page or in writing, Proxima Tech Store does not independently provide express product warranties beyond those offered by the applicable manufacturer.

Proxima Tech Store does not guarantee:

• Uninterrupted product operation
• Compatibility with third-party products or accessories
• Suitability for a particular purpose
• Commercial fitness or merchantability beyond applicable law
• Medical, therapeutic, or health-related outcomes
• Specific performance results
• Product availability or future parts availability

All products must be used strictly in accordance with:

• Manufacturer instructions
• User manuals
• Safety guidelines
• Warning labels
• Intended use requirements

Failure to follow manufacturer instructions may void warranty coverage.

3. Warranty Transferability

Warranty transferability, where applicable, is determined solely by the manufacturer.

Proxima Tech Store does not guarantee that any manufacturer warranty is transferable to subsequent owners or purchasers.

Customers should consult the manufacturer directly regarding warranty transfer eligibility.

4. Warranty Claim Process

If you believe your product is defective and may qualify for warranty coverage, please contact us:

Email: support@proximatechstore.com

Please include:

• Order number
• Product name
• Product model number
• Serial number (if applicable)
• Detailed description of the issue
• Photos of the product
• Videos demonstrating the issue (if applicable)
• Any troubleshooting already performed

Depending on the manufacturer and product category, we may:

• Assist with troubleshooting
• Coordinate communication with the manufacturer
• Provide warranty claim instructions
• Facilitate warranty documentation
• Arrange authorized returns when approved
• Provide replacement procedures where applicable

Warranty claims may require direct communication between the customer and the manufacturer.

5. Customer Cooperation Requirements

Customers agree to cooperate with reasonable warranty review procedures, including:

• Troubleshooting requests
• Diagnostic testing
• Submission of photos or videos
• Product inspections
• Serial number verification
• Documentation requests
• Manufacturer claim requirements

Failure to cooperate with reasonable warranty procedures may delay or affect warranty claim eligibility.

6. Warranty Exclusions

Manufacturer warranties generally do not cover:

• Normal wear and tear
• Cosmetic damage
• Accidental damage
• Misuse or abuse
• Neglect
• Improper installation
• Improper assembly
• Improper storage
• Improper maintenance
• Unauthorized repairs
• Unauthorized modifications
• Commercial use unless expressly approved
• Water damage
• Fire damage
• Flood damage
• Theft
• Loss
• Improper transportation
• Failure to follow operating instructions

Warranty coverage may also be voided by:

• Altered serial numbers
• Unauthorized replacement parts
• Unauthorized accessories
• Improper electrical connections
• Improper charging practices

Please consult the manufacturer's warranty documentation for complete exclusions and limitations.

7. Consumable & Wear Components

Many manufacturers exclude consumable or wear-related components from warranty coverage.

Examples may include:

• Batteries
• Filters
• Light bulbs
• Upholstery
• Tires
• Brake pads
• Belts
• Wearable components
• Accessories
• Cosmetic finishes

Coverage for these items varies by manufacturer.

8. Parts Availability

Availability of replacement parts, accessories, components, repair services, and technical support is determined solely by the manufacturer or supplier.

Parts availability may change without notice.

Proxima Tech Store cannot guarantee long-term availability of replacement components for any product.

9. Labor & Installation Disclaimer

Unless expressly stated by the manufacturer, warranty coverage generally does not include:

• Installation costs
• Removal costs
• Assembly services
• Diagnostic fees
• Labor charges
• Transportation expenses
• Freight charges
• Travel expenses
• Service call fees
• Other incidental costs

Customers are responsible for any costs not specifically covered under the manufacturer's warranty terms.

10. Shipping Damage

Products damaged during shipping must be reported promptly.

Reporting deadlines:

• Parcel deliveries: within 48 hours of delivery
• Freight deliveries: within 24 hours of delivery

Customers receiving freight shipments must:

• Inspect products immediately upon delivery
• Note visible damage on the delivery receipt before signing
• Photograph any damage
• Retain original packaging where possible

Failure to report shipping damage within the required timeframe may affect eligibility for replacement, freight claims, or reimbursement.

Customers should also review our Shipping Policy and Freight Delivery Policy for additional requirements.

11. Freight Delivery Inspection Requirements

For freight-delivered products, customers must inspect shipments at the time of delivery.

Visible freight damage should be:

• Documented on the delivery receipt
• Photographed
• Reported immediately

Failure to properly document freight damage at delivery may affect eligibility for damage claims, replacements, warranty service, or reimbursement.

Signed delivery receipts, freight inspection records, photographs, carrier records, and delivery documentation may be used when evaluating claims.

12. Lithium Battery Products

Products containing lithium-ion batteries must be used, charged, stored, transported, and maintained strictly in accordance with manufacturer instructions.

Improper battery handling may result in:

• Overheating
• Fire
• Explosion
• Personal injury
• Property damage

Warranty coverage may be voided by:

• Use of unauthorized chargers
• Use of aftermarket charging equipment
• Physical battery damage
• Water exposure
• Improper charging practices
• Battery modifications
• Unauthorized repairs
• Improper storage

Customers should review our Battery Safety Policy for additional safety information.

13. Wellness, Recovery & Lifestyle Products Disclaimer

Products sold for wellness, recovery, fitness, relaxation, comfort, or lifestyle purposes are not medical devices unless explicitly identified as such by the manufacturer.

Statements made on this Website have not necessarily been evaluated by the U.S. Food and Drug Administration (FDA).

Products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences and results may vary.

Customers should consult qualified healthcare professionals before using products that may affect health, wellness, exercise, recovery, or physical activity.

14. Limitation of Liability

To the fullest extent permitted by law, Proxima Tech Store shall not be liable for any:

• Indirect damages
• Incidental damages
• Consequential damages
• Special damages
• Exemplary damages
• Punitive damages

arising from:

• Product use
• Product misuse
• Product defects
• Warranty claim outcomes
• Warranty service delays
• Manufacturer decisions
• Product performance issues
• Inability to use products
• Delayed repairs or replacements

Our total liability shall not exceed the original purchase price paid for the product giving rise to the claim.

15. Chargebacks & Warranty Disputes

Customers agree to contact Proxima Tech Store first and make a good-faith effort to resolve warranty-related concerns before initiating:

• Chargebacks
• Payment disputes
• Financing disputes
• Claims with financial institutions

Unauthorized chargebacks that bypass reasonable warranty support procedures may result in:

• Suspension of purchasing privileges
• Order restrictions
• Account limitations
• Submission of dispute evidence to payment processors

16. Governing Law

This Warranty Policy shall be governed by and interpreted under the laws of the State of Georgia, United States, without regard to conflict of law principles.

Any disputes relating to warranty matters shall be subject to the dispute resolution provisions contained in our Terms of Service.

17. Changes to This Warranty Policy

We reserve the right to modify this Warranty Policy at any time.

Updated versions will be posted on our Website with a revised Effective Date.

Continued use of our Website or purchase of products after updates are posted constitutes acceptance of the revised Warranty Policy.

18. Contact Information

Proxima Tech Store
A Trade Name of Domeva Retail, LLC

8735 Dunwoody Place Ste R
Atlanta, GA 30350
USA

Email: support@proximatechstore.com
Phone: 470-264-4971

Customer Support Hours:
Monday – Sunday
8:00 AM – 7:00 PM EST

If you have questions regarding warranty coverage, warranty claims, or manufacturer warranty procedures, please contact us and we will be happy to assist.