Return and Refund Policy

Effective Date: May 19, 2026

At Proxima Tech Store ("Company," "we," "us," or "our"), customer satisfaction is important to us. This Returns & Refund Policy explains the terms and conditions governing returns, refunds, exchanges, cancellations, damaged shipments, and related matters for purchases made through proximatechstore.com ("Website").

By placing an order on our Website, you agree to this Returns & Refund Policy.

1. Contact Information

For all return, refund, exchange, cancellation, or shipping inquiries, please contact:

Proxima Tech Store
8735 Dunwoody Place Ste R
Atlanta, GA 30350
USA

Email: support@proximatechstore.com
Phone: 470-264-4971

Customer Support Hours:
Monday – Sunday
8:00 AM – 7:00 PM EST

2. Return Eligibility

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

To qualify for a return:

The item must be new, unused, unassembled, and in original condition
All original packaging, accessories, manuals, hardware, and components must be included
The item must not show signs of wear, installation, use, damage, or modification
Proof of purchase is required
A Return Merchandise Authorization ("RMA") must be approved prior to return shipment

Returns sent without authorization may be refused or rejected.

3. Non-Returnable & Non-Refundable Items

The following items are non-returnable and non-refundable unless defective or damaged upon arrival:

Custom or personalized products
Clearance, closeout, or final sale items
Digital products or downloadable software
Gift cards
Opened hygiene or personal care products
Mattresses, bedding, or intimate-use products once opened
Used products
Installed or assembled products
Products missing original packaging or components
Products damaged due to misuse or improper assembly
Special-order or made-to-order products
Hazardous materials or batteries where restricted by shipping regulations

For health, wellness, hygiene, and safety reasons, certain products may not be eligible for return once opened.

4. Return Authorization Process

Step 1 – Request Return Authorization

To initiate a return, contact us within 30 days of delivery.

Please include:

Full name
Order number
Product name
Reason for return
Photos or videos if the item is damaged, defective, or incorrect

Step 2 – Approval & Instructions

If approved, we will provide:

Return instructions
Return shipping address
RMA number (if applicable)
Additional documentation requirements

Do not return products before receiving authorization.

Unauthorized returns may be refused.

Step 3 – Ship the Return

Approved returns must be shipped within 7 days of receiving return instructions.

We strongly recommend using a trackable shipping service and retaining tracking information until the return has been fully processed.

5. Return Shipping Costs

Customer Responsibility

Unless the product is defective, damaged, or incorrect, customers are responsible for:

Return shipping costs
Shipping insurance (if desired)
Expedited shipping charges
Original outbound shipping costs (where applicable)

Original shipping charges are non-refundable unless required by applicable law.

Company Responsibility

We will cover reasonable return shipping costs only if:

The wrong item was shipped
The item arrived damaged
The item is confirmed defective upon arrival

6. Damaged, Defective, or Incorrect Items

Customers must inspect all orders immediately upon delivery.

If an item arrives:

Damaged
Defective
Incomplete
Incorrect

You must notify us within 48 hours of delivery.

Please provide:

Clear photos of the product and packaging
Photos of shipping labels
A detailed description of the issue

Failure to report shipping damage promptly may limit available remedies due to carrier claim deadlines.

7. Freight Delivery & Large Item Policy

For oversized or freight-delivered products including but not limited to:

Massage chairs
Saunas
Treadmills
Server racks
Furniture
Fitness equipment
Large electronics

Customers must inspect shipments before signing the delivery receipt.

If visible damage exists:

Note the damage on the delivery receipt
Take photographs
Notify us immediately

Signing for freight delivery without documenting visible damage may limit or void freight claims.

Additional freight charges may apply for:

Refused deliveries
Missed delivery appointments
Inaccessible delivery locations
Failed delivery attempts
Redelivery requests

8. Change-of-Mind Returns

We may accept approved change-of-mind returns if:

Requested within 30 days of delivery
The item remains new, unused, unassembled, and in original packaging
All return eligibility requirements are satisfied

Approved non-defective returns may be subject to:

Return shipping charges
Original outbound shipping deductions
Supplier return fees
Freight return fees
Restocking fees of up to 25% of the purchase price

Restocking fees may vary depending on supplier requirements, product category, product condition, and manufacturer policies.

Certain oversized, freight-delivered, special-order, assembled, installed, or manufacturer-restricted products may not be eligible for change-of-mind returns. Product-specific return restrictions, if applicable, will be disclosed on the product page.

9. Order Cancellations

Before Shipment

Orders canceled before shipment are generally eligible for a full refund.

Payment processing fees may be deducted where permitted by law.

After Shipment

Orders that have already shipped cannot be canceled and must follow the return process.

Refused shipments may incur:

Return shipping charges
Freight charges
Restocking fees
Supplier-imposed fees

10. Lost Packages

If a package appears lost, customers must notify us promptly.

We may:

Initiate a carrier investigation
Request customer cooperation
Verify delivery records

Packages marked "Delivered" by the carrier may require additional investigation before refund or replacement approval.

False claims may be reported to carriers and payment processors.

11. Refund Processing

Inspection & Approval

All returned items are inspected before refunds are approved.

Refund eligibility depends on compliance with this policy.

We reserve the right to deny refunds for:

Used items
Damaged returns
Incomplete returns
Unauthorized returns
Fraudulent claims

Refund Method

Approved refunds will be issued to the original payment method used during checkout.

Processing Time

Approved refunds are typically issued within 7 business days after the returned product has been received and inspected.

Financial institutions and payment providers may require additional time to post the refund to your account.

12. Partial Refunds

Partial refunds may apply for:

Damaged returned items
Missing components
Opened products
Used items
Products not returned in original condition
Returns received outside approved timelines

13. Exchanges

Eligible products may be exchanged within 30 days of delivery, subject to product availability, supplier approval, and return eligibility requirements.

Additional shipping charges may apply.

Certain products may not be eligible for exchange due to:

Manufacturer restrictions
Special-order status
Hygiene considerations
Supplier policies

To request an exchange, contact:

support@proximatechstore.com

14. Return Fraud Prevention

Proxima Tech Store reserves the right to refuse returns or refunds involving:

Excessive return activity
Suspected fraud
Product swapping
Policy abuse
False claims

Additional verification may be required before approving certain returns.

15. Supplier & Manufacturer Policies

As a dropshipping retailer, many products are fulfilled by third-party suppliers, distributors, or manufacturers.

Some returns may be subject to:

Supplier approval
Manufacturer inspection
Supplier restocking fees
Manufacturer warranty procedures
Supplier return policies

We strive to advocate for customers while complying with supplier requirements.

16. Chargebacks & Payment Disputes

Customers agree to contact us first to attempt resolution before initiating:

Chargebacks
Payment disputes
Claims through payment providers

Fraudulent chargebacks may be contested using:

Shipment tracking
Delivery confirmation
Customer communications
Freight delivery records
Signed delivery receipts

17. Legal Rights

This policy does not limit any consumer rights that may apply under applicable law.

18. Policy Updates

We reserve the right to modify this Returns & Refund Policy at any time.

Changes become effective immediately upon posting to the Website.

Continued use of the Website constitutes acceptance of any updated terms.

19. Contact Us

Proxima Tech Store
8735 Dunwoody Place Ste R
Atlanta, GA 30350
USA