Terms of service

Effective Date: May 19, 2026

Welcome to Proxima Tech Store, a trade name of Domeva Retail, LLC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of proximatechstore.com ("Website"), including all products, services, content, features, and functionality offered through the Website.

By accessing or using our Website, purchasing products, or interacting with our services, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of the Website immediately.

1. Eligibility

By accessing or using the Website, you represent and warrant that:

You are at least 18 years of age;
You possess the legal capacity to enter into binding agreements;
All information you provide is accurate, current, and complete;
You will comply with all applicable laws and regulations.

If you access the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Use of the Website

You agree to use the Website solely for lawful purposes and in accordance with these Terms.

You agree not to:

Violate any applicable law, regulation, or ordinance;
Interfere with the security, operation, or functionality of the Website;
Attempt unauthorized access to accounts, servers, systems, or databases;
Use bots, crawlers, scrapers, data mining tools, or automated systems without authorization;
Upload or transmit malware, viruses, ransomware, or harmful code;
Engage in fraudulent, deceptive, abusive, or harmful conduct;
Use the Website in any manner that could damage Proxima Tech Store, its customers, suppliers, service providers, or reputation.

We reserve the right to suspend, restrict, or terminate access to the Website at our sole discretion for any violation of these Terms.

3. Accounts & Registration

Certain Website features may require account creation.

If you create an account, you agree to:

Provide accurate and current information;
Maintain the confidentiality of your login credentials;
Restrict access to your account;
Accept responsibility for all activities occurring under your account.

You must notify us immediately of:

Unauthorized account access;
Security breaches;
Lost or compromised login credentials.

We reserve the right to suspend or terminate accounts at our discretion.

4. Products & Services

We make reasonable efforts to display products accurately. However:

Product images may differ from actual products;
Colors may vary based on monitor settings;
Dimensions and measurements may vary slightly;
Manufacturer specifications may change without notice.

Orders are not considered accepted until payment has been successfully processed and product availability has been confirmed for fulfillment.

We do not guarantee:

Product availability;
Continuous inventory;
Availability of specific models, colors, versions, or configurations.

Many products are fulfilled by third-party manufacturers, suppliers, distributors, or warehouses.

Products may:

Ship separately;
Ship from multiple warehouses;
Require extended processing times;
Be subject to supplier inventory availability.

We reserve the right to:

Limit quantities;
Reject orders;
Cancel orders;
Discontinue products;
Modify product offerings;
Provide manufacturer-approved equivalent replacements when necessary due to supplier changes, discontinued inventory, product revisions, or availability limitations.

Manufacturers and suppliers may modify:

Product specifications;
Dimensions;
Included accessories;
Packaging;
Colors;
Firmware;
Software;
Features;
Components

without prior notice.

Product images are provided for illustrative purposes and may not exactly reflect delivered products.

5. Pricing & Payment

All prices displayed on the Website are listed in United States Dollars (USD) unless otherwise stated.

Prices may change without notice.

We reserve the right to correct:

Pricing errors;
Product description errors;
Inventory inaccuracies;
Promotional errors;
Technical errors;

including after orders have been submitted.

If an order is canceled due to pricing or inventory errors after payment has been processed, a full refund will be issued.

Accepted payment methods may include:

Visa
Mastercard
American Express
Discover
Shopify Payments
Shop Pay
Affirm
PayPal
Apple Pay
Google Pay
Other methods displayed at checkout

By placing an order, you authorize us and our payment processors to charge your selected payment method for:

Product costs;
Shipping charges;
Freight charges;
Applicable taxes;
Financing-related fees;
Other disclosed charges.

Orders may be subject to:

Fraud screening;
Address verification;
Identity verification;
Payment authorization;
Manual review procedures.

We reserve the right to delay, cancel, or refuse orders pending verification.

6. Financing & Installment Payments

Certain purchases may qualify for financing or installment payment options through third-party providers including:

Affirm;
Shop Pay Installments;
Other financing providers.

Financing approval is determined solely by the financing provider.

Financing through Affirm is subject to eligibility requirements and credit approval. Rates may range from 0% APR to 36% APR depending on customer eligibility, creditworthiness, and financing terms.

Proxima Tech Store does not control and is not responsible for:

Financing approvals;
Interest rates;
Lending decisions;
Payment schedules;
Financing agreements;
Credit determinations.

Customers should carefully review financing terms before completing a purchase.

7. Shipping & Delivery

Shipping and delivery estimates are provided for informational purposes only and are not guaranteed.

We are not responsible for delays caused by:

Shipping carriers;
Freight companies;
Supplier delays;
Inventory shortages;
Weather conditions;
Natural disasters;
Labor disruptions;
Government actions;
Transportation interruptions;
Force majeure events;
Circumstances beyond our reasonable control.

Certain products may require:

Freight delivery;
Delivery appointments;
Signature confirmation;
Special handling procedures.

Unless otherwise stated on the product page, freight deliveries are typically curbside delivery only.

Customers are responsible for:

Ensuring delivery access;
Coordinating delivery appointments;
Inspecting shipments upon delivery;
Reporting visible damage before signing delivery receipts.

Failure to inspect freight shipments or report visible damage at delivery may limit eligibility for freight claims, replacements, or reimbursement.

Customers may be responsible for:

Storage fees;
Redelivery fees;
Return freight charges;
Appointment rescheduling fees;
Restocking fees;
Additional carrier charges

resulting from missed appointments, refused shipments, inaccessible locations, or customer-caused delivery failures.

Signed freight delivery documentation, carrier records, photographs, GPS delivery confirmation, tracking information, and delivery receipts may be used as evidence of successful delivery and fulfillment in connection with disputes, claims, investigations, chargebacks, or legal proceedings.

Please review our Shipping Policy and Freight Delivery Policy for additional information.

8. Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refund Policy.

Eligible returns may generally be requested within 30 days of delivery, subject to the conditions outlined in that policy.

Certain products may:

Be non-returnable;
Require supplier approval;
Require manufacturer authorization;
Be subject to restocking fees;
Be subject to return freight charges.

Customers must inspect freight shipments upon delivery and report visible damage immediately.

Freight returns may require:

Manufacturer authorization;
Supplier authorization;
Product inspection;
Freight scheduling;
Additional documentation.

Please review our Returns & Refund Policy for complete details.

9. Wellness, Medical & Product Disclaimers

Many products sold through the Website are intended for:

General wellness;
Relaxation;
Comfort;
Lifestyle use;
Fitness activities;
Recovery support;
Personal use purposes.

Unless explicitly stated otherwise:

Products are not medical devices;
Products are not FDA-approved;
Products are not intended to diagnose, treat, cure, or prevent disease.

Statements regarding wellness, recovery, relaxation, comfort, performance, fitness, circulation, mobility, recovery support, lifestyle benefits, or similar claims have not been evaluated by the Food and Drug Administration (FDA) unless explicitly stated otherwise.

Individual results may vary.

Customers should consult qualified healthcare professionals before using:

Red light therapy products;
Saunas;
Massage devices;
Fitness equipment;
Mobility products;
Electric bicycles;
Electric scooters;
Wellness devices;
Recovery equipment;
Any product that may impact physical activity or health.

Information provided on this Website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations.

10. Product Safety & Assumption of Risk

Certain products sold through our Website involve inherent risks including:

Physical injury;
Falls;
Electrical hazards;
Overheating;
Fire risks;
Property damage;
Equipment malfunction;
Battery-related hazards.

Certain products contain lithium-ion batteries, rechargeable systems, electrical components, heating systems, moving parts, or mechanical systems that require proper use and maintenance.

Customers should never use:

Damaged batteries;
Incompatible charging equipment;
Aftermarket charging systems;
Unauthorized replacement batteries;
Modified battery components.

Lithium-ion batteries must be charged, stored, transported, and maintained strictly in accordance with manufacturer instructions and kept away from excessive heat, moisture, direct sunlight, and flammable materials.

By purchasing and using products sold through our Website, customers voluntarily assume all risks associated with:

Product use;
Operation;
Charging;
Maintenance;
Assembly;
Transportation;
Storage.

Customers are solely responsible for:

Proper assembly;
Safe operation;
Appropriate supervision;
Routine maintenance;
Compliance with manufacturer instructions;
Use of approved accessories and charging equipment.

Unauthorized modifications, misuse, improper charging practices, or installation of incompatible components may increase the risk of injury, fire, property damage, or product failure and may void applicable warranties.

11. Intellectual Property

All Website content including:

Logos;
Trademarks;
Product descriptions;
Images;
Videos;
Graphics;
Software;
Text;
Designs;
Layouts;

is owned by or licensed to Proxima Tech Store and protected by applicable intellectual property laws.

You may not:

Copy;
Reproduce;
Republish;
Modify;
Distribute;
Scrape;
Commercially exploit

any Website content without prior written permission.

12. User Content & Reviews

If you submit:

Reviews;
Testimonials;
Comments;
Photographs;
Videos;
Feedback;
Other content;

you grant Proxima Tech Store a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, display, distribute, and promote such content.

You represent that:

You own or control the rights to the content;
The content is accurate;
The content does not violate any law or third-party rights.

We reserve the right to remove, edit, reject, or moderate content at our sole discretion.

13. Third-Party Services & Links

Our Website may contain links to or integrate with third-party services, websites, applications, financing providers, manufacturers, suppliers, carriers, or other external resources.

These may include:

Affirm
Shop Pay Installments
Payment processors
Shipping carriers
Manufacturers
Product suppliers
Warranty providers
Analytics providers

We do not own, control, or endorse third-party services and are not responsible for:

Third-party content;
Privacy practices;
Financing decisions;
Supplier actions;
Product availability;
Shipping delays;
Warranty determinations;
Third-party policies or practices.

Your use of third-party services is at your own risk and subject to the applicable third-party terms and policies.

14. Electronic Communications

By using the Website, creating an account, submitting inquiries, or placing orders, you consent to receive electronic communications from Proxima Tech Store.

Electronic communications may include:

Order confirmations;
Shipping notifications;
Delivery updates;
Invoices;
Transactional communications;
Customer service communications;
Policy updates;
Legal notices.

You agree that electronic communications satisfy any legal requirement that communications be provided in writing.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and all products, services, content, and materials are provided on an "AS IS" and "AS AVAILABLE" basis.

Proxima Tech Store disclaims all warranties, whether express or implied, including but not limited to:

Merchantability;
Fitness for a particular purpose;
Non-infringement;
Accuracy;
Reliability;
Availability;
Uninterrupted operation.

We do not warrant that:

The Website will be error-free;
The Website will be uninterrupted;
Product descriptions will always be complete or current;
Products will meet individual expectations;
Defects will be corrected.

Manufacturer warranties, if available, are provided solely by the applicable manufacturer or supplier.

Proxima Tech Store does not independently provide product warranties unless expressly stated in writing.

While we may assist customers in communicating with manufacturers regarding warranty claims, we are not responsible for:

Warranty approval decisions;
Warranty coverage determinations;
Product repairs;
Product replacements;
Manufacturer response times;
Warranty claim outcomes.

Please review our Warranty Policy for additional information.

16. Limitation of Liability

To the fullest extent permitted by law, Proxima Tech Store, Domeva Retail, LLC, and their respective officers, directors, employees, contractors, suppliers, service providers, affiliates, licensors, successors, and assigns shall not be liable for any:

Indirect damages;
Incidental damages;
Consequential damages;
Special damages;
Exemplary damages;
Punitive damages;

including but not limited to:

Lost profits;
Lost revenue;
Loss of data;
Business interruption;
Product downtime;
Loss of use;
Personal injury;
Property damage.

This limitation applies regardless of legal theory, including:

Contract;
Tort;
Negligence;
Strict liability;
Warranty claims;
Product liability claims;
Statutory claims.

Our maximum aggregate liability arising from any claim shall not exceed the amount paid by the customer for the specific product or order giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, liability shall be limited to the fullest extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Proxima Tech Store, Domeva Retail, LLC, and their affiliates, officers, directors, employees, contractors, suppliers, service providers, successors, and assigns from and against any claims, liabilities, damages, losses, judgments, costs, and expenses, including reasonable attorneys' fees, arising from or relating to:

Your use of the Website;
Your violation of these Terms;
Your misuse of products;
Improper assembly or installation;
Failure to follow safety instructions;
Unauthorized product modifications;
Improper battery charging or handling;
Violation of third-party rights;
Fraudulent activity;
Negligent conduct.

18. Force Majeure

Proxima Tech Store shall not be liable for delays, interruptions, or failures in performance caused by circumstances beyond our reasonable control.

Such events may include:

Natural disasters;
Floods;
Fires;
Hurricanes;
Earthquakes;
Pandemics;
Epidemics;
Government actions;
Transportation disruptions;
Labor disputes;
Supplier shortages;
Inventory shortages;
Utility outages;
Cyberattacks;
Telecommunications failures;
Acts of God.

Our obligations shall be suspended for the duration of the force majeure event.

19. Termination

We reserve the right to suspend, restrict, or terminate access to the Website or our services at any time and for any reason, including:

Violation of these Terms;
Fraudulent activity;
Chargeback abuse;
Misuse of products;
Abusive conduct;
Security concerns;
Actions harmful to Proxima Tech Store or its customers.

Termination shall not affect any obligations or liabilities incurred prior to termination.

20. Dispute Resolution & Arbitration

Before filing any claim, customers agree to contact Proxima Tech Store and make a good-faith effort to resolve disputes informally.

Any dispute, claim, or controversy arising out of or relating to:

These Terms;
The Website;
Products purchased from Proxima Tech Store;
Services provided by Proxima Tech Store;
Any related transaction or interaction;

shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.

Arbitration shall:

Be conducted in the State of Georgia;
Be governed by the Federal Arbitration Act ("FAA");
Be conducted in English.

The arbitrator shall have exclusive authority to resolve any dispute regarding:

Interpretation of these Terms;
Applicability of these Terms;
Enforceability of these Terms;
Formation of these Terms;
Scope of the arbitration provision.

You expressly agree:

To waive any right to a jury trial;
To waive participation in class actions;
To waive participation in class arbitrations;
To waive participation in collective or representative proceedings.

Arbitration shall be conducted solely on an individual basis.

Either party may pursue qualifying claims in small claims court where permitted by law.

If any portion of this arbitration provision is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles.

Any legal proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Atlanta, Georgia.

You consent to the personal jurisdiction of such courts.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be severed and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

23. Entire Agreement

These Terms, together with our:

Privacy Policy;
Cookie Policy;
Shipping Policy;
Freight Delivery Policy;
Returns & Refund Policy;
Billing Terms & Conditions;
Disclaimer Policy;
Warranty Policy;
Accessibility Statement;
Battery Safety Policy;
Wellness Product Disclaimer;
Any other policies posted on the Website;

constitute the complete and exclusive agreement between you and Proxima Tech Store regarding use of the Website and purchases made through the Website.

These Terms supersede all prior understandings, communications, and agreements regarding the subject matter herein.